Support
All Microtech products are shipped with a 3-year hardware warranty and basic and standard services. Under this standard service plan, the Microtech team will diagnose any reported issue, identify parts needed for replacement, and ship the needed parts to the customer’s designated site. After the issue is resolved, the customer will ship back the problematic part with the pre-paid return label provided by Microtech. Optional advanced services and warranties are available and vary by product family and region. The warranty program is not transferable and applies only to direct customers who purchase products from Microtech Computers.
Please see below for specific warranty levels and the services that they include:
Other options may include:
• Extended support for after business hours and holiday hours.
• Spare Parts Kit at customer site available for fast turn-around.
• On-site HPC engineer support and part replacement.
Additional services available by request:
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Multi-day training classes
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Compiler and libraries performance tuning
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Dedicated on-site engineer
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Fully qualified hardware/software engineer
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24/7 availability
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Overnight shipping for parts cache replenishment
If you need assistance, contact mcs@microtechcomp.com
or call (785) 841-9559 for support.
Additional services available by request:
Microtech provides a single point of contact for all your support needs. Unlike traditional support organizations, typically overwhelming customers with various support and escalation levels, Microtech connects you to the top support resource right away. This translates into talking to advanced support resources, without the need for spending hours talking to first level support. No escalations required.
Microtech support is available Monday to Friday, 8:00 A.M. to 5:00 P.M. Central Standard Time. A Technical Account Manager (TAM) at our office is assigned to track and update each and every service event in order to ensure prompt service and issue resolution.