4921 Legends Dr
Lawrence, KS 66049
Microtech Support System
All Microtech products are shipped with a 3-year hardware warranty and basic and standard services. Under this standard service plan, the Microtech team will diagnose any reported issue, identify parts needed for replacement, and ship the needed parts to the customer’s designated site. After the issue is resolved, the customer will ship back the problematic part with the pre-paid return label provided by Microtech. Optional advanced services and warranties are available and vary by product family and region. The warranty program is not transferable and applies only to direct customers who purchase products from Microtech Computers. Please see below for specific warranty levels and the services that they include:
The following services may be requested additionally:
Microtech provides a single point of contact for all your support needs. Unlike traditional support organizations, typically overwhelming customers with various support and escalation levels, Microtech connects you to the top support resource right away. This translates into talking to advanced support resources, without the need for spending hours talking to first level support. No escalations required.
Microtech support is available Monday to Friday, 8:00 A.M. to 5:00 P.M. Central Standard Time. A Technical Account Manager (TAM) at Microtech is assigned to track and update each and every service event in order to ensure prompt service and issue resolution.
Need Support Now?
To obtain the fastest, most appropriate warranty service for your Microtech product, please fill out the form below. A proof of purchase is necessary for warranty service, and warranty service is only applicable if you are the original owner of the product.
Please completely fill out this form. If you need assistance, contact firstname.lastname@example.org or call 1-785.841.9513 for support.
An RMA # will be issued within 4 hours. The RMA # is only valid for 15 days and must be included with the package.
You are responsible for the replacement price of parts that are not returned, and for those damaged in transit due to improper packaging. If parts return shipments are not received, you will be invoiced for the parts replacement price and an administration fee of 10% of the parts replacement price and no less than $25.
To avoid damages, please pack the product with necessary and sufficient packing materials. Microtech will not be responsible for any damages or lost items.
Please ship to: Microtech Computers , 4921 Legends Drive, Lawrence Kansas, 66049.
Microtech Computers proudly provides the state of Kansas with high quality PCs straight from our Lawrence, KS headquarters.